FAQ

Are the items in the outlet shop new or used?

We only offer new goods. The items in our outlet shop come from previous collections. Before shipping, we carefully check each product for possible defects or damage to ensure that your order arrives in perfect condition.

return

We have a 30 day return policy, for more information you can read it here .

Are there discounts for regular customers or members?

Don't miss out on discounts, special offers or events by subscribing to our newsletter .

Are children's sizes also available?

Unfortunately, we do not stock children's sizes. Our collections include women's, men's and unisex sizes, so there is a suitable size for everyone.

Shipment

Deliveries within Germany:
Order value under 500 €: 6.95 EUR
Over 500€ order value: free shipping


Deliveries within Austria:
Order value under 500 €: 9.95 EUR
Over 500€ order value: free shipping


deliveries within the EU
Order value under 500 €: 14.95 EUR
Over 500 € order value: free shipping

Which shipping service providers are used?

We ship all orders with DHL.

packaging details

Our goods are packaged with high quality and safely so that the shipment reaches you undamaged and without complications.

Which payment methods do you accept?

We offer the following payment methods:

  • Paypal
  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Bancontact
  • EPS transfer
  • Google Pay
  • Ideal
  • Klarna
  • maestro
  • Shop Pay
  • Union Pay

Do you only offer motorcycle clothing?

Our focus is on the motorcycle sector, whereby we differentiate between RidersGear and CasualWear.

RidersGear exclusively includes BMW motorcycle protective clothing that meets the highest standards of safety and quality.

CasualWear offers a selection of lifestyle products such as T-shirts and other items that are also suitable for people who are not actively involved in motorcycling.

Support

Do you have questions about your order?

You are welcome to contact us via our chat tool which you can see in the bottom right corner under "Chat".

If you have any major concerns, please contact us using our contact form .

shipping location

All orders are shipped from Germany.

We ship throughout Germany and the entire EU.

Are your helmets compatible with Bluetooth systems?

For communication while driving and more, we sell the " BMW Motorrad ConnectedRide Com U1 ".

Can I combine products from the main collection and the outlet?

YES! The BMW collections are coordinated annually to ensure that the collection is timeless.

This means you can, for example, combine helmets from past collections with new jackets or trousers.

Is there a guarantee on products from the outlet?

The same guarantee and return period applies to items in the outlet shop as to all other products.

size charts

Our clothing items are mostly regular, meaning you can choose your usual size.

Can I try on products on site?

We only have an online shop; we cannot be found in any physical store.